Privacy Policy

1. Information We Collect

We collect the following types of information:

• Account Information: Email address, username, and profile information
• User Content: Photos, descriptions, and other content you upload
• Usage Data: App interactions, preferences, and device information
• Location Data: Approximate location for local marketplace features (with your permission)

2. How We Use Your Information

We use your information to:

• Provide and improve our services
• Facilitate buying and selling within the marketplace
• Communicate with you about your account and transactions
• Personalize your experience
• Ensure platform security and prevent fraud
• Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• With Other Users: Your public profile and listings are visible to other users
• Service Providers: Third-party services that help us operate the app (e.g., cloud storage, analytics)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Cross-Border Transfers: Your data may be processed in countries outside your jurisdiction with appropriate safeguards

4. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication
• Secure server infrastructure

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (minimum 6 months in Macau SAR, adjusted per local laws elsewhere)
• Resolve disputes and enforce our agreements
• Cooperate with law enforcement investigations

You may request deletion of your account at any time by contacting us.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Objection: Object to certain data processing activities
• Portability: Receive your data in a machine-readable format
• Withdrawal: Withdraw consent for data processing (where applicable)
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at: itemsloop@gmail.com

7. Children's Privacy

ItemsLoop is not intended for users under 16 years of age (or higher local age of majority). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including:

• Countries with different data protection laws than your jurisdiction
• Processing may occur in Macau SAR and other locations where our service providers operate
• We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws
• Cross-border data transfers comply with GDPR (where applicable), APEC Privacy Framework, and other relevant regulations

9. Third-Party Services

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze app performance and usage patterns
• Provide personalized content and recommendations
• Detect and prevent fraud

You can manage cookie preferences through your device settings. Disabling cookies may affect app functionality.

11. Regional Privacy Rights

For GDPR (European Users):

• Legal basis for processing: Consent, contractual necessity, legitimate interests
• Right to lodge complaints with supervisory authorities
• Data Protection Officer contact: itemsloop@gmail.com

For CCPA (California Residents):

• Right to know what personal information is collected
• Right to opt-out of sale of personal information (we do not sell data)
• Non-discrimination for exercising privacy rights

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via:

• In-app notifications
• Email notifications to your registered email
• Website announcements

Your continued use of ItemsLoop after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: itemsloop@gmail.com
• Address: Macau Special Administrative Region
• Response Time: We aim to respond within 30 days

14. Governing Law

This Privacy Policy is governed by the laws of Macau Special Administrative Region. If your jurisdiction has stricter mandatory regulations (e.g., GDPR, CCPA), those regulations shall prevail. In case of conflicts between regional laws, the most protective standard for users will be applied.

15. Compliance Statements

ItemsLoop complies with:

• Macau SAR Personal Data Protection Act
• EU General Data Protection Regulation (GDPR) - for European users
• California Consumer Privacy Act (CCPA) - for California residents
• Google Play Developer Program Policies
• Apple App Store Review Guidelines
• APEC Cross-Border Privacy Rules (CBPR)
• ISO/IEC 27001 security standards